Prices and delivery times.The shipping is done under orders 1-8 working days that the majority of shipments is within 48 hours

At this time shipping is added the delivery of mail which is 48 hours for France by Colissimo Métropilitaine. These times are calculated on the basis of working days - Monday to Friday - (except holidays). In the table below, the price and time of each carrier for each country are purely indicative and may be subject to change.

Rates Colissimo at March 18, 2013

For mainland France and Corsica

Up to 69 : 6,10 From € 69.01: shipping available

For others countries

WeightArea A  Area B   Area C   Area D
Up to 1kg        16.15 €           19.80 €           23.20 €            26.40 €
Up to 2kg    17.85 €            21.70 €  31.10 €  39.70 €
Up to 3kg   21.55 €  26.25 €  40.90 €  52.90 €

 

AreaCountry
A European Union and Switzerland
B Countries of Eastern Europe (non-EU), Norway and North Africa
C Countries in Africa (excluding North Africa), Canada, United States, Middle East
D Others (excluding A, B, or C.)

 

Shipping & Returns

According to the law, you have a period of 7 days (date of delivery) to request an exchange or refund your order to our customer service: DERMA CONCEPT 2 Place Pierre Semard 38200 VIENNE France This is only applicable for items returned in their original packaging. - In new and unused condition. - The number of your order, the reason for your return (exchange, refund or credit) must be specified. - The return shipping costs are the responsibility of the customer as well as the risks associated with returning the item (lost or damaged). - The products displayed in the Promotions section and balances are not refundable. - The return shipping costs are the responsibility of the buyer. However, we can take: - The unpacked items. - Packages for which no element gasket identifies the sender (order number, name, address), items that are listed on the order form.